Dennis is the Founder and Chief Executive Officer of the company.
He is a Service Design Network (SDN) Accredited Service Design Trainer and certified Design Thinking and Service Design practitioner, having completed the Design Thinking for Innovative Problem-Solving course offered by the University of Virginia’s Darden Business School, and the This is Service Design Doing (TiSDD) course by the DesignThinkers Academy.
He has consulted widely for various organizations across the African continent on strategy, change management and information systems, and previously served in senior management roles in the pubic, NGO and private sectors. He holds a BSc in Electrical Engineering from the University of Nairobi, an MSc in Computing Science from the University of Alberta, and an MBA in Strategic Management from the University of Nairobi. In addition, he holds certifications in change management and business process quality management from PROSCI and the Change Management Learning Center and the British Standards Institution, respectively.