about

The Service Design Agency

Strategy by Design is a start-up Service Design Agency based in Nairobi, Kenya.

Successful service design solutions emerge at the intersection of what is desirable from a customer/user perspective, viable from a business perspective and feasible from a technological/organizational point of view.

We provide insights and advisory services, based on human-centred design concepts, to help you develop winning customer experiences and tools to track these experiences in real time.

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